Error occur randomly when plotting time chart

[chee_yan_yeong]

Hi,

we notice that some time charts sometimes will experience the same error as shown at below:

The output chart is shown at below (with the axis, grid, etc disappeared):

Do you have any clue on why this happens? Thank you.

[SupportTeam]

@agnis, please look into this issue.

[agnis]

Hi.

Could you please share / send us the configuration of your chart so that we could try to reproduce this?

Anyway it seems that the issue is related to the font. Do you use some custom font for some labels or anywhere on the chart?

Thanks.

[chee_yan_yeong]

Hi Agnis,

we noticed that this happens when the series valueLabels position is set to 'insideCenter'.

We tried to reproduce this issue in jsfiddle. Sometimes, the chart can be plot but a chart with only bar will be shown first and the complete chart will be shown later while sometimes it won't (a chart with missing axis, title, etc)

The browser console will display the exact error that we encountered for both case.

Below is an example that we reproduce in jsfiddle:

https://jsfiddle.net/u0r4re31/

[eizens]

Hi.

Sorry for the late reply. We were investigating the issue.

It seems to be some kind of bug in our SDK. But currently we are still looking for the source of the issue.

There are some workarounds that you can use.
For example for some reason chart is working fine if you use null instead of '0.0' or '0' or '.0' in data.
Or easiest fix is to use data.preloaded instead of data.dataFunction.

Here is a working example:
https://jsfiddle.net/pdv01kmt/

[SupportTeam]

This issue is fixed. Please check the demo with the nightly build:

https://jsfiddle.net/u0r4re31/47/

Janis

[chee_yan_yeong]

Thanks Janis,

I think the problem is solved.